Terms & Conditions
Effective date: 28th September 2026
Last updated: 28th September 2026
These Terms & Conditions apply to bookings made with Majestic Roadways for private luxury tours, sightseeing experiences, shopping trips, heritage tours, special events, private hire, minibus and coach transportation and associated travel experiences.
About Us
Majestic Roadways provides luxury minibus and coach transportation, private tours, sightseeing experiences, shopping excursions and bespoke travel experiences within the UK.
Business name: Majestic Roadways
Email: info@majesticroadways.co.uk
Website: majesticroadways.co.uk
Where Majestic Roadways supplies passenger transport for hire or reward, the appropriate Public Service Vehicle (PSV) operator licensing requirements must be met. GOV.UK states that a PSV operator's licence is generally required for vehicles carrying 9 or more passengers for hire or reward, with additional rules applying in London.
Booking and Contract
A booking becomes confirmed when:
Majestic Roadways has accepted the booking;
the required deposit or full payment has been received; and
written confirmation has been issued.
The booking confirmation will set out the agreed itinerary, date, collection arrangements, number of passengers, vehicle requirements, price and any additional services.
The person making the booking confirms that they have authority to make the booking on behalf of all members of their group.
Prices and Payment
All prices will be quoted in pounds sterling (£) unless otherwise stated.
The quotation will specify:
total price;
deposit required;
payment deadline;
balance due date;
any additional charges;
what is and is not included.
Unless otherwise agreed in writing, the booking is not guaranteed until the required payment has been received.
Additional costs may apply where requested changes result in additional mileage, waiting time, parking, tolls, admission fees, accommodation, driver hours or other third-party costs.
Any additional charges will be communicated to the customer where reasonably practicable before they are incurred.
Changes to Your Booking
Customers should contact Majestic Roadways as soon as possible if they wish to change:
the date;
collection or drop-off location;
passenger numbers;
itinerary;
vehicle requirements; or
additional experiences.
We will try to accommodate reasonable changes, subject to availability.
Changes may result in a revised price.
Where a change involves third-party suppliers, such as attractions, restaurants, hotels or experience providers, their terms may also apply.
Cancellation by the Customer
Cancellation charges will depend on the booking and will be clearly stated in the booking confirmation.
For example, Majestic Roadways may use the following cancellation structure:
Cancellation notice
30+ days before departure - Deposit retained
15–29 days 50% of booking price
7–14 days 75% of booking price
Less than 7 days 100% of booking price
No-show 100% of booking price
Cancellation or Changes by Majestic Roadways
We reserve the right to make reasonable changes to an itinerary where necessary because of:
road closures;
severe weather;
traffic conditions;
safety concerns;
vehicle availability;
operational requirements;
attraction closures;
events outside our reasonable control; or
other circumstances affecting the safe operation of the tour.
Where possible, we will provide a suitable alternative.
Where a significant change is required, we will contact the customer as soon as reasonably practicable.
Where package-travel legislation applies, additional statutory rights may apply, including requirements concerning alternative arrangements, price reductions and termination in specified circumstances.
Itineraries
Published itineraries are intended as a guide and may be affected by traffic, weather, opening hours, special events and other circumstances.
Specific timings are not guaranteed unless expressly agreed in writing.
Customers are responsible for returning to the designated vehicle at the agreed time.
If a passenger is late returning to the vehicle, the driver or tour guide may have to depart to maintain the itinerary and comply with applicable driving and operational requirements.
Additional waiting time may be chargeable where applicable.
Passenger Responsibilities
Passengers must:
follow reasonable instructions from the driver or tour guide;
remain seated when required;
use seat belts where provided;
behave respectfully towards staff and other passengers;
avoid damaging the vehicle;
comply with applicable laws;
avoid behaviour that could endanger themselves or others.
Majestic Roadways may refuse carriage or terminate a journey where a passenger's behaviour presents a genuine safety risk, causes serious disruption or creates a risk of damage.
Any decision to refuse or terminate carriage will be made having regard to applicable law and the circumstances.
Children and Young Passengers
Children must be accompanied by a responsible adult unless specifically agreed otherwise.
Parents or guardians are responsible for providing any information necessary concerning a child's needs.
Where child seats or other specialist equipment are required, this should be requested when making the booking.
Accessibility and Special Requirements
We aim to make our tours accessible wherever reasonably possible.
Customers should tell us about accessibility requirements at the time of booking, including:
wheelchair requirements;
mobility requirements;
assistance requirements;
visual or hearing requirements;
medical equipment;
dietary requirements for included experiences.
We will discuss available arrangements and any limitations before confirming the booking.
Luggage and Personal Belongings
Passengers remain responsible for their personal belongings.
Majestic Roadways recommends that valuable items are not left unattended.
Where luggage storage is provided, customers should ensure that luggage is appropriately secured.
We will take reasonable care of belongings that are handed directly to our staff, subject to applicable law.
Alcohol
Alcohol may only be consumed on a vehicle where this is expressly permitted by Majestic Roadways and is lawful.
Passengers must not:
become intoxicated to the point of creating a safety risk;
behave aggressively;
damage the vehicle;
endanger other passengers;
consume alcohol where prohibited by the vehicle operator, venue or law.
Majestic Roadways reserves the right to stop alcohol consumption where necessary for safety or compliance.
Smoking and Vaping
Smoking and vaping are prohibited inside Majestic Roadways vehicles unless expressly permitted by law and by the vehicle operator.
Any cleaning, repair or specialist treatment required because of smoking, vaping or related damage may be charged to the customer where legally recoverable.
Vehicle Allocation
The vehicle shown in promotional material may not necessarily be the vehicle supplied for a particular booking.
Majestic Roadways may provide a vehicle of equivalent specification where operational circumstances require.
Where a specific vehicle has been contractually agreed, we will make reasonable efforts to provide that vehicle.
Drivers and Tour Guides
Our drivers and guides are responsible for passenger safety and the operation of the journey.
Customers must follow reasonable instructions from the driver or guide.
The driver has authority over matters relating to the safe operation of the vehicle.
Traffic, Delays and Road Conditions
Majestic Roadways cannot guarantee journey times because of circumstances including:
traffic congestion;
accidents;
roadworks;
road closures;
weather;
public events;
emergency services activity;
vehicle restrictions.
We will take reasonable steps to minimise disruption but cannot accept responsibility for delays caused by circumstances outside our reasonable control, subject to customers' statutory rights.
Attractions and Third-Party Experiences
Some tours may include or offer optional services provided by third parties, including:
castles;
museums;
restaurants;
afternoon teas;
shopping destinations;
distilleries;
galleries;
hotels;
entertainment venues;
other tourist attractions.
Third-party terms may apply.
Where Majestic Roadways is acting only as an intermediary or transport provider, the third party may remain responsible for delivering its own service.
Where Majestic Roadways acts as an organiser of a package, different statutory responsibilities may apply under the Package Travel and Linked Travel Arrangements Regulations 2018.
Package Travel
Where two or more qualifying travel services are combined for the same trip, the arrangement may constitute a package under UK package-travel legislation.
The regulations can apply to combinations involving transport, accommodation, vehicle hire and certain other tourist services.
Where a booking falls within the regulations, Majestic Roadways will provide the information, contractual protections and insolvency protection required by applicable law.
Where a booking falls within the regulations, Majestic Roadways will provide the information, contractual protections and insolvency protection required by applicable law.
Our Responsibility for Services
Majestic Roadways will provide its services with reasonable care and skill, as required by the Consumer Rights Act 2015.
Nothing in these Terms & Conditions is intended to exclude or restrict liability that cannot legally be excluded or restricted.
In particular, UK consumer law restricts attempts to exclude liability for certain statutory service rights and for death or personal injury resulting from negligence.
Complaints
We want every journey to meet a high standard.
If you experience a problem during your tour, please notify the driver, guide or Majestic Roadways as soon as reasonably possible so that we have an opportunity to resolve the matter.
Formal complaints should be submitted within 28 days of the journey where possible.
Complaints should include:
booking reference;
date of travel;
passenger name;
description of the issue;
relevant photographs or supporting information.
We will investigate complaints and respond within a reasonable period.
Consumer Protection
Majestic Roadways will comply with applicable UK consumer-protection legislation.
This includes requirements concerning fair consumer treatment and misleading commercial practices. The Digital Markets, Competition and Consumers Act 2024 provisions on unfair commercial practices apply to commercial practices from 6 April 2025.
Our advertising, descriptions, prices and booking information are intended to be accurate and clear.
Photography and Marketing
From time to time, photographs or video may be taken during Majestic Roadways experiences.
We will not use identifiable photographs of customers for marketing without an appropriate lawful basis and, where required, consent.
Customers should tell our staff if they do not wish to appear in promotional material.
Privacy and Personal Information
We collect and process personal information necessary to manage bookings and provide our services.
This may include:
name;
telephone number;
email address;
collection address;
passenger numbers;
accessibility information;
booking and payment information.
Personal information will be handled in accordance with our Privacy Policy and applicable UK data-protection legislation.
A separate Privacy Policy should be published on the website.
Website Content
We aim to ensure that information on our website is accurate and current.
However, photographs may be illustrative and vehicle interiors, routes, attractions and experiences may vary.
We reserve the right to update website content, prices and tour descriptions.
Force Majeure
Majestic Roadways will not be responsible for failure or delay caused by circumstances beyond our reasonable control, including extreme weather, natural disasters, major road closures, government restrictions, civil emergencies, industrial action, significant traffic disruption or other exceptional circumstances.
This clause does not remove any statutory rights that apply to the customer.
Insurance
Majestic Roadways will maintain insurance appropriate to its business activities and legal obligations.
Details of insurance cover can be provided where appropriate.
Customers are encouraged to obtain suitable travel insurance where appropriate for their circumstances.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales, unless applicable consumer law requires otherwise.
The courts of England and Wales will have jurisdiction, subject to any mandatory consumer rights concerning jurisdiction.
Statutory Rights
Nothing in these Terms & Conditions affects any statutory rights that cannot legally be excluded or restricted.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Contact Us
Majestic Roadways
Luxury Minibus & Coach Tours
Luxury Shopping Experiences
Private UK Tours
History & Heritage Experiences
Bespoke Travel
Email: info@majesticroadways.co.uk
Website: majesticroadways.co.uk